General Terms and Conditions of Business

1. General

1.1 These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between Baum Guitars ApS, Rosbjergvej 22A, 8220 Brabrand. Denmark, (hereinafter referred to as „Baum“) and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession). A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.

1.2 The product display in the online store does not constitute a legally binding offer; instead, it is merely a non-binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation immediately after the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate order confirmation. The contract is stored, and the order data and General Terms and Conditions are sent to the customer by email.

1.3 Baum reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case, the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against Baum are excluded.

1.4 The contractual language is English.

2. Delivery

2.1 If the customer is a business, delivery shall generally take place at the customer’s risk. This also applies for partial deliveries. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall only pass to the customer upon handover of the item, even in case of sales involving the carriage of goods. Handover shall be deemed to have taken place even if the buyer delays in accepting the goods. Delivery shall be to the delivery address specified by the customer.

2.2 Prices shown are including VAT, if nothing other stated. Depending on the tax rules of your country, VAT may be added to the invoice or be payable at your local customs office.

2.3 The exact shipping price will be calculated during the check-out process based on the customers address. Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.

2.4 The goods must be thoroughly inspected by the customer or an authorized individual upon receipt in order to detect any transportation damage. Customers who are merchants must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.

2.5 Products is stock are shipped within 48 hours. On pre-orders the estimated delivery stated at the product page. You receive a e-mail with a tracking number when your pre-order is shipped. 

2.6 Force Majeure Delay. A delay to the development of a Baum Item under development or a delay to the construction, shipping, and delivery of which is caused by fire, earthquake or other Acts of God, strike, lockout, acts of public enemy, pandemics, riot, insurrection, or governmental regulation of the sale or transportation of materials, supplies or labor, provided that Baum with written notice of any such delay within thirty (30) days from the commencement of any such delay and provided that the period of the Force Majeure Delay shall not exceed the period of delay caused by such event.

3. Statutory right of withdrawal

If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
To exercise the statutory right of withdrawal, the customer must notify us (Baum Guitars ApS, Rosbjergvej 58S, 8220 Brabrand, Denmark on Email: of his/her decision to withdraw from this Contract in a clear declaration. The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

3.1 Consequences of withdrawal

If the customer withdraws from this Contract, we reimburse any payments we have received from the customer, excluding delivery costs without delay, but no later than 20 – 30 working days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.

The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. The customer shall bear the costs of returning the goods.

The customer shall be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

3.2 Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
  • Deposits paid for preorders on items from Baum that are Made To Order based on the customer’s personal choice or according to customer specification.

4. Warranty and compensation

4.1 Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Baum are not covered by the warranty.

4.2 Signs of wear and tear from normal use are also excluded from the warranty.

4.3 If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert warranty claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.

4.4 Warranty claims on the grounds of transportation damage may only be asserted by the customer if the obligation to inspect and report in accordance with § 2 item 4 has been fulfilled. This does not apply if the customer is a consumer.

4.5 The warranty period for new items shall be 24 months. The period shall commence upon transfer of risk. Conversely, the warranty period for used items shall be 12 months unless Baum is liable without limitation in accordance with § 5 item 7, in particular for detriment to life, body and health. If the customer is a business, the warranty period for new items shall be one year and six months from the transfer of risk, and for used items six months from this date, unless Baum is liable without limitation in accordance with § 5 item 7, in particular for detriment to life, body and health.

4.6 Warranty formalities shall otherwise be carried out in congruence with the legal regulations.

4.7 Baum shall be liable for damage arising from causes other than the detriment to life, body and health only to the extent that such damage arises from willful misconduct, gross negligence or the culpable violation of a fundamental contractual obligation on the part of Baum or a vicarious agent (e.g. the delivery service) of Baum Any further liability for damages shall be excluded. In the event of a negligent breach of a material contractual obligation, the liability of Baum shall be limited to foreseeable damage.

5. Two-year Baum guarantee

In addition to the statutory warranty, Baum also provides a 2-year guarantee. By registering your Baum guitar online, we will give you 2 years of warranty in accordance with the following provisions:

5.1 Baum provides a guarantee for any defects arising during a period of two years from the transfer of the risk which can be proven to have been caused due to a material deficiency or a manufacturing error. Only customers who are consumers can assert claims under the guarantee; these claims are non-transferable.

5.2 The following are excluded from the guarantee:

  • Used equipment.
  • Products subject to wear through use or other wear and tear.
  • Product defects caused as a result of failure to follow the instructions for use or of inappropriate use, exceptional environmental conditions, extraneous operating conditions, excessive strain or a lack of maintenance or care.
  • Product defects caused by the use of accessories or supplementary or replacement parts which are not original components.
  • Products which have been modified or supplemented.
  • Slight deviations from the intended state which do not significantly affect the product’s value or its suitability for use.

5.3 Product defects which are recognised by Baum as being subject to the guarantee obligation shall be remedied as follows: at our discretion, the defective product shall either be repaired free of charge or replaced with a fully functional product (a subsequent model if necessary). Products and components which have been replaced shall become the property of Baum.

5.4 Guarantee claims must be asserted within the official guarantee period. In order to do so, the product in question must be returned to Baum with the original invoice by requesting a return receipt on

5.5 Claims other than the right to remedy defects referred to in these terms and conditions of the guarantee are not covered by this guarantee.

5.6 The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee.

5.7 The customer’s warranty rights in accordance with § 5 and with the statutory regulations shall not be restricted by these terms and conditions of the guarantee.

6. Due date and payment terms

6.1 Unless otherwise agreed in writing, invoices from Baum must be paid in full without delay. Payment is to be made in cash on delivery. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted.

6.2 Preorder campaigns: Orders will be paid in advance and shipped according to the campaign delivery terms. The total amount will be deducted from the customer’s bank account when the customer completes his/her purchase.

6.3 Baum reserves the right to decline cheques and other non-cash means of payment. Acceptance of these methods shall be for the purpose of payment only. Foreign currency payments shall be credited according to our bank statement. The bank fees must be borne by the customer.

6.4 If the customer falls into default on the payment of the purchase price, interest is to be paid on the total purchase price at 2,5 percentage points above the respective base rate for the duration of the delay. If Baum is able to prove that greater damages were suffered as a result of the default, Baum shall be entitled to assert the corresponding claims on these grounds.

6.5 Baum accepts the following payment cards & methods: PayPal, Mastercard, VISA, AMERICAN EXPRESS, Apple Pay, and Google Pay.

7. Retention of title

7.1 If the customer is a merchant, the goods supplied shall remain the property of Baum until all of the outstanding claims against the customer, including any existing ancillary receivables, have been paid in full. In case of contracts concluded with consumers, Baum shall reserve the right of retention for the goods until the purchase price has been paid in full.

7.2 The customer shall not be entitled to sell the goods to third parties or to take any other measures which could put the ownership of Baum at risk until the purchase price has been paid in full. The customer hereby assigns to Baum any future claims against the buyer in the amount of the purchase price agreed between Baum and the customer, including interest and ancillary payments. Baum accepts this assignment.

8.  Applicable law. Arbitration and legal venue

8.1 Sale of goods contracts shall be governed by the general rules of Danish law, including the English version of the UN Convention on contracts for the International Sale of Goods (CISG), supplemented by the current practices and customs. Should the purchaser also be the consumer, this only applies to the extent that they do not lose the protection of binding legal provisions of their state of usual residence.

8.2 Any dispute arising out of or in connection with this contract, including any disputes regarding the existence, validity, or termination thereof, shall be settled by arbitration arranged by The Danish Institute of Arbitration in accordance with the rules of arbitration procedure adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced.

9. Competition Terms & Conditions

9.1 Introduction

By participating in the competition, you are agreeing to these competition terms and conditions. The competition is being run by Baum Guitars.

9.2 Eligibility to Enter

The competition is open to entrants over 18 years of age. Baum Guitars employees and associates are excluded from the draw.

By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you. 

There is a limit of one entry per person and the competition is completely free to enter.

Void where prohibited.

Following countries and/or are not eligible to enter:

  • South America
  • Mexico
  • China
  • Greenland
  • India
  • Africa
  • Russia

9.3 The Prize

The winning prize will be determined by Baum Guitars, and its value will be communicated in the content surrounding the giveaway.

The use of specific brands as prizes by Baum Guitars does not imply any affiliation with or endorsement of such brands.

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so.

Baum Guitars’s decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.

9.4 Winner Announcement

The winner will be chosen at random and notified via the email address provided. The winner will also be announced on our Socials.

The announcement date will be specified in the communication about the specific giveaway.

Baum Guitars will make two attempts to contact the winner via email.

If the winner does not respond to the emails informing them of their win within 14 days of the second email, they forfeit their right to the prize, and Baum Guitars reserves the right to select and notify a new winner.

9.5 Delivery of the Prize

The winner will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement.

9.6 Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by Baum Guitars for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing

If requested by Baum Guitars, the winner agrees to release their first name and place of employment to any other competition participants.

The winner’s first name and country of residence will be announced on Baum Guitar’s email list, website and social media channels.

9.6 Limitation of Liability

Baum Guitars accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.

9.7 General

Baum Guitars reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

what is split payment?

We’ll divide your purchase amount into four/six payments, billed to your current credit card. The split payment is only available on preorders and not instruments in stock.

How it works

Split in 4 or 6 months
Simply split the instrument’s full price evenly in 4 or 6 with no extra costs or fees. Check availability on the selected instrument.
First payment
The first payment is charged to your payment card at the time the order is placed. The shipping charges will be added to the first payment.
Monthly payment
Subsequent installments will be charged to your payment card at monthly intervals for the duration of your payment plan.
The instrument will ship when the instrument is in stock, and the full payment is completed.

There are no fees or penalties for paying your balance early, but the earliest delivery will be when the item is in stock.


By proceeding with Baum Guitars’ Split Payments plan, you promise to keep enough credit available on the card you have provided so that future installments can be charged to that card. If the card expires or is canceled, you agree to notify Baum Guitars and supply an alternative card with the necessary funds available before the next payment is due.


As with any credit card purchase, you are responsible for all interest and/or fees levied by your credit card company.

why pre-order?

Baum is a small company, and we make guitars in small batches. We value quality over quantity any day, and preorders help us to keep our production as precise as possible.


Each preorder has a huge impact on our small business and is uniquely meaningful. Our players are people who like high quality, a smooth feeling and like to play different, and instrument preorders can help ensure that we deliver that.


So, what do you get with a preorder?


The obvious downside is the wait…Preordered items will have an estimated delivery date in the future. But let’s look at why it’s worth waiting for.

By preordering, you get to confirm a purchase within our next-coming batch. Because we do small-scale production, our batches are often sold out before they get to Denmark, so this way you will be guaranteed one.


This is why you get an instrument that in many ways is special. First, the entire instrument is designed from our Danish philosophy and based on our years of experience as luthiers. All our designs are our own and are made to bring you fresh inspiration.


Second, we make our own hardware for our instruments. Our Precision Tuners™, Levitator™ Roller bridge, and TrueTone™ tremolo are all designed to fit our instruments perfectly.
Our Goldsound® pickups are also designed and made to our instruments only.


Lastly, we give all guitars a solid quality control and set-up in Denmark before we ship it. We handle this step in our custom workshop in Aarhus, Denmark to give you the best experience possible.


We hope you’ll consider a preorder from us.

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