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How can I order a Baum instrument?
Does Baum sell direct?
Yes, all our instruments and items are available to purchase direct from our website.
Where can I find a Baum dealer?
Check our Baum Dealer Page. If your preferred dealer is not on the list, just suggest them to join the Baum family.
How to order a Baum Custom Shop?
Your Baum Custom Shop can either be ordered directly from us or your preferred Baum Dealer. Both places will give you a personalized service on the design options and process, product pricing, availability, and the lead time.
How to design you Baum Custom Shop instrument?
Design it yourself in our Online Custom Builder. Here you will find a design tool to craft and customize your Baum to your likings. If you cannot find the features wanted, just contact us directly and we will go through the options with you. We constantly discover new things outside of the custom builder. Just ask.
You can also reach out directly here and tell us your ideas for a model, your playing style and what kind of music you like. Then we will create it with you to insure that your Baum Custom Shop meets your exacting needs and is built for your dreams and specifications.
How to order a Baum Original Series?
Any Baum Original Series can either be ordered directly from us or your preferred Baum Dealer. Just reach out to either Team Baum or your local Baum dealer to check on availability, options and current pricing.
Guitar Care
Climate & Shipping
As they are wooden instruments the playability can be affected by climate conditions and other factors during transit, so occasionally some small adjustments are required upon receipt as the instrument settle to its new environment.
Cases
Which case fits my Baum guitar?
We offer one custom designed Baum Case which fits the following guitar models: Backwing, Carve, Conquer 59, Cooper, Leaper Jr., Leaper Tone, Revolt, Verge & Wingman. You can find out all about it at our online store, and either order one direct from us or at your preferred Baum dealer.
Shipping & VAT
Where do you ship to?
We ship to all players world-wide.
Shipping Price
We offer low international shipping costs on our guitars and cases.
EU and UK: €59
USA: €139
APAC: €189
Africa: €189
Our merch is printed on demand by an external partner who handles the order and the shipping. Therefore, we cannot change the shipping prices on these items.
Do you charge sales tax and/or VAT?
Baum is required to include the VAT on orders sold within the EU.
If you are shipping to a country outside of the EU, Baum will NOT charge you for any applicable import tax, customs duty, brokerage fees, or VAT charges. Any additional charges (if required by YOUR country) will be collected by the shipping company (UPS, DHL, FedEx etc.) when the product is delivered, or by a third-party brokerage firm (where applicable). To determine what these charges will be, you should contact either your local government, your local customs office or your local shipping company.
When is VAT charged?
For EU-based companies, VAT is chargeable on most sales and purchases of goods within the EU. In such cases, VAT is charged and due in the EU country where the goods are consumed by the final consumer. Likewise, VAT is charged on services at the time they are carried out in each EU country.
VAT isn't charged on exports of goods to countries outside the EU. In these cases, VAT is charged and due in the country of import and Baum don't need to declare any VAT as an exporter.
However, when exporting goods Baum will need to provide documentation as proof that the goods were transported outside the EU. Such proof could be provided by presenting a copy of an invoice, a transportation document or an import customs record to the tax authorities.
Baum Warranty
How long is the Baum warranty?
2 years on items sold at baumguitars.com.
How do I obtain warranty service for my Baum?
If you require any warranty service, start by contacting us and describe the problem as throughly as possible. Please provide pictures/video too as documentation, as this helps us offering you the best solution.
Depending on the issue and where you are in the world, we will find the fastest and best solution to solve the issue. This can be from having it solved at your local and trusted luthier to shipping it back to Baum Headquarter.
Returns
How long is the Baum return right?
Yes. If bought from the Baum Online Store, you always have 14 days from receiving your instrument to like and love your Baum. If you’re not satisfied, contact us within those first 14 days at contact@baumguitars.com for a full refund of the product purchase price, or an exchange of your choice.
Returns purchased from the Baum Online Store can only be made through our customer service, and not through a Baum Dealer.
Instruments:
If returned, the instruments must be in brand new, original condition and show no signs of wear or use including, but not limited to, pick scratches, belt-buckle scratches, scuffs, dings or scrapes on the instrument, case, or collateral materials. Guitars and basses must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase.
Costs for the return shipments is held by the customer.
If bought from a Baum dealer, please check the local rules regarding returning an item.