Try-at-home

The best way to test a guitar is in your own environment and when it suits you. That’s why you get 45 days to do so with Baum. 

 

Spending money on a guitar you have never touched before can be intimidating. Trying it out in a store with people and salesmen around you can also be daunting. Additionally, you may not have access to the same amp, pedals, or digital setup in the shop as you do at home. We understand that even the volume in the room makes a huge difference!

That’s why we offer you the opportunity to try our guitars in your own home, with your own pedals, amp, or digital setup, and, most importantly, with your own ears. This gives you time to adjust your gear to the Baum guitar and get used to how your setup interacts with it.

Worldwide flat costs for shipping back to Denmark. *
Should the guitar not fit your sound or setup, we will arrange the return shipment for you.

We arrange this for you, so all you have to do is receive and print a label for the box, and book a pickup fitting your day – or deliver the package to the closest delivery point.

We take a flat rate of $100US / €100 per product shipped to cover the shipping costs from you to Denmark.

 

How it works.

First, you purchase the guitar. Once the guitar arrives at your doorstep, your 45-day trial begins. If you wish to return the product within that 45-day time span, simply contact us by email at contact@baumguitars.com, and we’ll provide you with a return label or arrange a pickup, depending on your location.

After verifying that the product is in good condition, we will initiate the refund process, which may take 3-10 business days. The $100US / €100 return shipping fee will be deducted from the refunded amount. Please note that the return fee is per product shipped.

The 1 thing that you need to do while testing.

While we don’t mind how intense your test phase is, please ensure that when returning the product, it is in the same condition as when you received it. If there are any signs of user-related damage or missing accessories, we will deduct a portion of the return fee once the evaluation is completed at our workshop in Denmark. Remember to use the original shipping box for the return; we do not accept returns without it.

For detailed information on the returns process, please refer to our “Warranty & Returns” section.”

*Following countries have an individual return shipping fee:

• India
• Central America (Mexico, Costa Rica, etc.)
• South America (Brazil, Argentine, etc.)
• Malaysia
• Philippines
• Africa
• China
• ASIA (Japan, Indonesia, Thailand, Singapore, India, etc.)
• Greenland