Terms of service

GENERAL TERMS AND CONDITIONS OF BUSINESS

1. General

1.1 Who we are
These terms apply to all purchases made from Baum Guitars ApS,
Rosbjergvej 22A, 8220 Brabrand, Denmark (“Baum”, “we”, “us”).

They apply whether you are:

  • a consumer (buying as a private individual), or
  • a business customer

1.2 Placing an order
All products shown on our website are invitations to buy — not binding offers.

When you place an order, you make an offer to purchase the selected products.

After placing your order:

 

  • You will receive an order confirmation email with your order number
  • This confirmation means that your order has been accepted

We store your order and send you a copy of these terms by email.

We reserve the right to cancel orders in case of pricing errors or unexpected stock issues.

1.3 Product availability
In rare cases, a product may be unavailable after your order has been placed.

If this happens:

  • We will inform you as soon as possible
  • Any payment will be refunded without delay

This does not affect your statutory rights.

1.4 Language
All contracts are concluded in English.

2. Delivery

2.1 Delivery and risk

We deliver to the address provided at checkout.

If we arrange the delivery, the risk of loss or damage passes to you when the product is delivered to you.

If you arrange your own shipping or collection (for example under EXW terms), the risk passes to you when the goods are handed over to the carrier or made available for collection.

2.2 Prices, VAT and duties
All prices are shown including VAT, unless stated otherwise.

For orders within the EU:

  • VAT is included in the price at checkout

For orders to the USA, UK, and Canada:

  • All import duties, taxes, and fees are included in the price at checkout
  • We ship using Delivered Duty Paid (DDP)
  • The price you see at checkout is the final price
  • This means you will not be charged anything extra upon delivery

If a delivery is refused or not collected, additional costs may be deducted from any refund (see section 3).

For other regions (including APAC and Africa)

  • Local taxes, duties, and import fees may apply
  • These are paid by the customer upon delivery

2.3 Shipping costs
Shipping costs are calculated at checkout based on your delivery address.

2.4 Delivery times

  • In-stock products are normally shipped within 5 business days
  • Pre-orders follow the estimated delivery time shown on the product page

You will receive a tracking number by email once your order has been shipped.

Delivery times are estimates and not guaranteed.

2.5 Transport damage

Please check your package upon delivery.

If you notice visible damage:

  • We recommend reporting it to the carrier at delivery
  • Please contact us as soon as possible at support@baumguitars.com

This helps us resolve the issue quickly.

2.6 Force majeure
We are not responsible for delays caused by events outside our control.

This includes, for example:

  • natural disasters
  • strikes or supply chain disruptions
  • pandemics
  • government actions

If this happens, we will inform you as soon as possible.

3. Right of withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 45 days of receiving your order, without giving any reason.

This extends the standard 14-day withdrawal right under EU law.

The withdrawal period expires 45 days after the day you (or a third party appointed by you) receive the goods.

To exercise your right of withdrawal, you must inform us by contacting:

Baum Guitars ApS
Rosbjergvej 22A, 8220 Brabrand, Denmark
Email: support@baumguitars.com

It is sufficient to send your request before the 45-day period has expired.

 contacting:

Baum Guitars ApS
Rosbjergvej 22A, 8220 Brabrand, Denmark
Email: support@baumguitars.com

It is sufficient to send your request before the 45-day period has expired.

3.1 Effects of withdrawal

If you withdraw from your purchase:

  • For orders within the EU, we refund all payments received, including standard delivery costs
  • For orders outside the EU (including USA, UK, and Canada), original shipping costs are non-refundable

Refunds are issued within 14 days after we receive the returned goods, or proof that the goods have been returned.

Refunds are made using the original payment method, unless otherwise agreed.

We may withhold the refund until we have received the returned goods or proof of return, whichever comes first.

Any currency conversion fees or payment provider fees are non-refundable.

3.2 Returning the goods
You must return the goods without undue delay and no later than 14 days after notifying us of withdrawal.

The deadline is met if you send the goods before the 14-day period expires.

  • For instruments, we provide a return label
  • For merch and accessories, return shipping is paid by the customer

Products must be returned as described in these terms, including using the original packaging.

3.3 Condition and deductions
You are responsible for any reduction in value resulting from handling beyond what is necessary to:

  • inspect the product
  • test its features and function

If the product shows signs of use beyond normal testing, cleaning, or repackaging, we may reduce the refund to reflect the diminished value.

If any included accessories, packaging, or items are missing, we may also deduct their value from the refund.

3.4 Gifts and promotional items
When placing a pre-order, you may receive a promotional item (such as a Baum T-shirt or complementary gear for your instrument) that may be shipped separately from the main product.

The promotional item is considered part of the overall order and has an individual retail value.

If you cancel or withdraw from your order:

  • You must return the promotional item if it has already been delivered
  • If the promotional item is not returned, its retail value will be deducted from your refund

If the promotional item has been delivered separately, it has its own 14-day right of withdrawal, starting from the day it is delivered.

To receive a full refund:

  • The item must be returned unused, in its original condition, and with original packaging

If the item is returned used, damaged, or incomplete, we may reduce the refund to reflect the diminished value.

3.5 Exclusions from the right of withdrawal
The right of withdrawal does not apply to:

  • Products made to order or customised to your specifications
  • Custom Shop instruments
  • Deposits paid for made-to-order products

3.6 Refused deliveries and uncollected orders
If a delivery is refused, not accepted, or not collected by the customer:

  • We reserve the right to deduct return shipping costs, duties, taxes, and handling fees from the refund

This applies especially to international shipments where import costs have already been incurred.

This also applies if incorrect delivery information is provided by the customer.

4. Warranty and liability

4.1 Your legal rights
If you are a consumer, you have statutory rights under applicable law.
For consumers in the EU, this includes a minimum 2-year statutory right to claim for defects.
These rights are not affected by any additional warranty provided by Baum.

4.2 Product condition and use
Our products are designed for normal use and handling.

The following are not considered defects and are not covered:

  • Damage caused by misuse, accidents, or improper handling
  • Modifications or repairs not carried out by Baum
  • Use of non-original parts or accessories
  • Normal wear and tear from use

Some materials (such as brass and nickel) will naturally age over time. This is part of the product’s character and is not considered a defect.

4.3 Reporting defects
If you receive a product with a defect, please contact us as soon as possible at support@baumguitars.com

We will assess the issue and offer an appropriate solution, such as repair, replacement, or refund, in accordance with applicable law.

4.4 Limitation of liability
We are responsible for damages caused by:

  • Intentional misconduct
  • Gross negligence
  • Injury to life, body, or health

In all other cases, our liability is limited to what is reasonably foreseeable at the time of purchase.

We are not liable for indirect or consequential losses, such as loss of profit, unless required by law.

4.5 Business customers
If you are purchasing as a business customer, additional limitations may apply to the extent permitted by law.

5. 2-year Baum guarantee
In addition to your statutory rights, we offer a 2-year Baum Guarantee on our products.

5.1 What the guarantee covers

The guarantee covers defects that can be attributed to:

  • Manufacturing faults
  • Material defects

and that occur under normal use during the guarantee period.

5.2 What the guarantee does not cover

    • Used equipment
    • Normal wear and tear from use
    • Natural ageing of materials (including wood, finish, and metal parts)
    • Changes caused by environmental conditions such as temperature or humidity
    • Damage caused by misuse, accidents, or improper handling
    • Lack of proper maintenance or care
    • Use of non-original parts, accessories, or modifications
    • Products that have been altered or repaired by third parties
    • Minor variations or deviations that do not affect the product’s function or performance
    • Wood is a natural material and may change over time. This is not considered a defect.

5.3 How we handle guarantee
If a defect is covered by the guarantee, we will, at our discretion:

  • Repair the product, or
  • Replace it with the same or an equivalent product

Replaced parts or products become the property of Baum.

5.4 How to make a claim
To make a claim under the guarantee:

5.5 Important information

  • The guarantee applies only to the original purchaser
  • The guarantee does not extend or renew after a repair or replacement
  • This guarantee does not affect your statutory rights

6. Payment

6.1 Payment methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • MobilePay
  • Klarna
  • Partial.ly

Available payment methods may vary depending on your location.

6.2 Payment timing

Payment is taken at the time of purchase.

For card payments, the amount may be reserved at checkout and captured when the order is confirmed and processed.

6.3 Pre-orders
For pre-orders, payment is taken at the time of purchase.

Orders are shipped according to the estimated delivery timeline provided on the product page.

6.4 Currency and fees
All payments are processed in the currency shown at checkout.

If your bank or payment provider applies currency conversion fees or additional charges, these are not controlled by Baum and are non-refundable.

6.5 Payment issues
If a payment is declined or cannot be processed, we reserve the right to cancel the order.

We reserve the right to perform fraud checks and to refuse orders where fraud is suspected.

7. Retention of title

The goods remain the property of Baum until full payment has been received.

If you are a business customer, you are not entitled to resell or transfer ownership of the goods until full payment has been made.

8.  Applicable law and jurisdiction
These terms and all purchases made from Baum are governed by Danish law.

If you are a consumer, this does not affect your rights under the mandatory laws of your country of residence.

8.1 Disputes
We always aim to resolve any issue directly with you.

If you have a complaint, please contact us at support@baumguitars.com.

If we are unable to resolve the issue, you may bring a claim before the competent courts in your country of residence.

8.2 Business customers
If you are a business customer, any disputes shall be subject to the exclusive jurisdiction of the courts of Denmark.

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