FAQs

How can I order a Baum instrument?

Does Baum sell direct?

Yes, all our instruments and items are available to purchase direct from the Baum Store on our website.

Which models does Baum offer?

We make cool electric and beautiful acoustic guitars, as well as awesome basses.

You can choose from the Baum Revival Collection, the Original Series, the VEGA Series, or the Acoustic Collection.

Check on availability, options, and current pricing on baumguitars.com, and feel free to reach out if you have any questions about any model.

Where can I find a Baum dealer?

Check our Baum Dealer Page. If your preferred dealer is not on the list, just suggest them to join the Baum family.

What are B and C stocks?

If you're too rock n roll to worry about the first scratch, then a B or C stock may be the right option for you. 

Read more about the differences between B and C stock right here. 

HOW CAN I PRE-ORDER A BAUM?

What is a preorder?

A “pre-order” allows you to order a Baum instrument prior to it being available in stock. Products in a pre-order status are marked with a “pre-order” ribbon.

How to preoder?

  • To pre-order an instrument marked with the "pre-order" ribbon, simply add it to your shopping cart.

  • After placing your order, you will receive an e-mail confirmation containing an order reference number.    

When will I receive my pre-order?

The delivery date will be updated frequently on each individual product page. Please check your order confirmation and today's product page.

Check this blog post for frequent updates on current productions.

Once shipped from Denmark, shipping internationally takes 2-5 business days.

When will I be charged?

  • Your credit card will be charged when your pre-order purchase is complete.
  • If applicable, your early bird discount will be deducted from the pre-order price stated.

How are VAT and import duties processed?

Simplicity to us is one price for you. We handle the paperwork and cover the taxes and duties. This is simple:

  • USA: Prices include customs and local import duties.
  • EU: Prices include VAT and duties.
  • Outside of EU:
    UK and Norway: Price includes VAT and duties.


    We don't cover import charges and duties to:

  • India
  • Central America (Mexico, Costa Rica, etc.)
  • South America (Brazil, Argentine, etc.)
  • Israel
  • Turkey
  • China
  • Myanmar
  • Malaysia
  • Philippines
  • Bangladesh
  • Serbia
  • Indonesia
  • Africa 
  • South Korea
  • Saudi Arabia

What happens if a pre-order release date changes?

  • Pre-order release dates listed on our site are based on information we receive from our manufacturers and could be subject to change.

    If the scheduled delivery date of an instrument that you have pre-ordered changes, we will notify you via the email address used during your pre-order purchase.

  • Find production updates here.

Can I pre-order more than 1 item at a time?

  • Yes. All you want. Please note that each pre-ordered product will have a separate order reference number.

Where can I view my pre-order(s) details?

  • If you have pre-ordered an item you can either go to “my orders” under your Baum Account or reach out directly to us for an update.

Will I be reminded before my pre-order ships?

  • You will receive an email approximately 10-12 days before the shipping date to remind you that we will soon be shipping your new guitar. 
  •  If you receive this email and no longer want the pre-ordered item, you may cancel your reservation up until the item enters the shipping process, in general, 6 days before the currently scheduled shipping date.
  • Once your order has shipped, we'll email you the tracking number of our delivery carrier.

Can I cancel my pre-order?

  • Yes, you may cancel your pre-order up until the item enters the shipping process, in general 6 days before the currently scheduled release date. To cancel an order, please send an email to contact@baumguitars.com, and we will register your cancellation.

Can I return my pre-order after delivery?

  • You may return your instrument within 45 days, as long as the item is as-new.
  • Please check our Try At Home for more information.

Can I change my shipping address?

  • Yes, please contact us as soon as possible with the updated address, so we can register this for your pre-order.
  • When changing the shipping address please take a moment to make sure your payment method and billing address are up to date. 

Guitar Care

Climate & Shipping

As they are wooden instruments the playability can be affected by climate conditions and other factors during transit, so occasionally some small adjustments are required upon receipt as the instrument settle to its new environment.

Cases

Which case fits my Baum guitar?

We offer one custom-designed Baum Case that fits the following guitar models: Backwing, Carve, Celestor, Conquer 59, Leaper Tone, Revolt, & Wingman. You can find out all about it at our online store, and either order one directly from us or at your preferred Baum dealer.

Shipping & VAT

Shipping Price

We offer low international shipping costs on our guitars and cases.

USA: 129$

CANADA: 129$

UK: 39€

EUROPE: 39€

APAC: €189

Africa: €189

Where do you ship to?

We ship to most players world-wide.

Unfortunately, we don't ship to: 

  • Russia
  • India
  • Central America (Mexico, Costa Rica, etc.)
  • South America (Brazil, Argentine, etc.)
  • Greenland

Do you charge sales tax and/or VAT?

It's all included and covered in our price. This is simplicity to us and you don't have to do anything.

Baum is required to include the VAT on orders sold within the EU.

Shipping to a country outside of the EU, Baum will cover any additional charges like applicable import tax, customs duty, brokerage fees, or VAT charges.

Unfortunately, we cannot cover import duties in: 

  • India
  • Israel
  • Turkey
  • Malaysia
  • Philippines
  • Bangladesh
  • Serbia
  • Indonesia
  • Africa 
  • South Korea
  • Russia
  • India
  • Central America (Mexico, Costa Rica, etc.)
  • South America (Brazil, Argentine, etc.)
  • Malaysia
  • Africa
  • Greenland
  •  

When is VAT charged?

For EU-based companies, VAT is chargeable on most sales and purchases of goods within the EU. In such cases, VAT is charged and due in the EU country where the goods are consumed by the final consumer. Likewise, VAT is charged on services at the time they are carried out in each EU country.

VAT isn't charged on exports of goods to countries outside the EU. In these cases, VAT is charged and due in the country of import and Baum don't need to declare any VAT as an exporter.

However, when exporting goods Baum will need to provide documentation as proof that the goods were transported outside the EU. Such proof could be provided by presenting a copy of an invoice, a transportation document or an import customs record to the tax authorities.

Baum Warranty

How long is the Baum warranty?

5 years on items sold at baumguitars.com.

How do I obtain warranty service for my Baum?

If you require any warranty service, start by contacting us and describe the problem as throughly as possible. Please provide pictures/video too as documentation, as this helps us offering you the best solution.

Depending on the issue and where you are in the world, we will find the fastest and best solution to solve the issue. This can be from having it solved at your local and trusted luthier to shipping it back to Baum Headquarter.

Returns

How long is the Baum return right?

45 Days.

If bought from the Baum Online Store, you always have 45 days from receiving your instrument to like and love your Baum. If you’re not satisfied, contact us within those first 45 days at contact@baumguitars.com for a full refund of the product purchase price minus our refund fee, or an exchange of your choice. Read more below.

Returns purchased from the Baum Online Store can only be made through our customer service, and not through a Baum Dealer.

How to return

Worldwide flat costs for shipping back to Denmark. *
Should the guitar not fit your sound or setup, we will arrange the return shipment for you.

We arrange this for you, so all you have to do is receive and print a label, and deliver the package to the closest delivery point.

EUROPE

No costs for returning an instrument from players within Europe.

 

USA

We take a flat rate of $100USD product (instrument) shipped to cover the shipping costs from you to Denmark.

 

APAC

We take a flat rate of $189USD product (instrument) shipped to cover the shipping costs from you to Denmark.

 

How it works.

If you wish to return the product within the 45-day time span, simply contact us by email at contact@baumguitars.com, and we’ll provide you with a return label or arrange a pickup, depending on your location.

After verifying that the product is in good condition, we will initiate the refund process, which may take 3-10 business days.

The return shipping fee will be deducted from the refunded amount.

The 1 thing that you need to do while testing.

While we don’t mind how intense your test phase is, please ensure that when returning the product, it is in the same condition as when you received it. If there are any signs of user-related damage or missing accessories, we will deduct a portion of the refund once the evaluation is completed at our workshop in Denmark. Remember to use the original shipping box for the return; we do not accept returns without it.

If bought from a Baum dealer, please check the local rules regarding returning an item. 

Miscellaneous

where is my baum made?

All our instruments originate in Denmark, but we have different places of crafting. 

Our Custom Shop and Revival Collection are made here in Aarhus, Denmark. 

The Original Series and VEGA Series electrics and basses are crafted in Indonesia by our small partner.

The Acoustic Collection is crafted in China at a small workshop focusing on high-end acoustics only. 

All instruments are quality-controlled and set up here in Aarhus, Denmark before they arrive in the hands of any player, shop or artist.

Your Baum guitar starts in our hearts and goes through our hands before it is shipped to you. 

what is split payment?

We’ll divide your purchase amount into four/six payments, billed to your current credit card. The split payment is only available on preorders and not instruments in stock.

How it works

There are no fees or penalties for paying your balance early, but the earliest delivery will be when the item is in stock.

 

By proceeding with Baum Guitars’ Split Payments plan, you promise to keep enough credit available on the card you have provided so that future installments can be charged to that card. If the card expires or is canceled, you agree to notify Baum Guitars and supply an alternative card with the necessary funds available before the next payment is due.

 

As with any credit card purchase, you are responsible for all interest and/or fees levied by your credit card company.

why pre-order?

Baum is a small company, and we make guitars in small batches. We value quality over quantity any day, and preorders help us to keep our production as precise as possible.

 

Each preorder has a huge impact on our small business and is uniquely meaningful. Our players are people who like high quality, a smooth feeling and like to play different, and instrument preorders can help ensure that we deliver that.

 

So, what do you get with a preorder?

 

The obvious downside is the wait…Preordered items will have an estimated delivery date in the future. But let’s look at why it’s worth waiting for.

By preordering, you get to confirm a purchase within our next-coming batch. Because we do small-scale production, our batches are often sold out before they get to Denmark, so this way you will be guaranteed one.

 

This is why you get an instrument that in many ways is special. First, the entire instrument is designed from our Danish philosophy and based on our years of experience as luthiers. All our designs are our own and are made to bring you fresh inspiration.

 

Second, we make our own hardware for our instruments. Our Precision Tuners™, Levitator™ Roller bridge, and TrueTone™ tremolo are all designed to fit our instruments perfectly.
Our Goldsound® pickups are also designed and made to our instruments only.

 

Lastly, we give all guitars a solid quality control and set-up in Denmark before we ship it. We handle this step in our custom workshop in Aarhus, Denmark to give you the best experience possible.

 

We hope you’ll consider a preorder from us.

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