A “pre-order” allows you to order a Baum instrument prior to it being available in stock. Products in a pre-order status are marked with a “pre-order” ribbon.

To pre-order an instrument marked with the "pre-order" ribbon, simply add it to your shopping cart.

After placing your order, you will receive an e-mail confirmation containing an order reference number.    

The delivery date will be updated frequently on each individual product page. Please check your order confirmation and today's product page.

Once shipped from Denmark, shipping internationally takes 2-5 business days.

Your credit card will be charged when your pre-order purchase is complete.

Split payments will be charged on a monthly basis in the selected splits.

If applicable, your early bird discount will be deducted from the pre-order price stated.

Pre-order release dates listed on our site are based on information we receive from our manufacturers and could be subject to change.

If the scheduled delivery date of an instrument changes, we will update the information on the website as soon as possible.

If you have pre-ordered an item you can either go to “my orders” under your Baum Account or reach out directly to us for an update.

We will communicate on via email and social media whenever a new batch arrives in Denmark and we start the shipping process.

Yes, you may cancel your pre-order up until the item enters the shipping process, in general 6 days before the currently scheduled release date. To cancel an order, please send an email to contact@baumguitars.com, and we will register your cancellation.

You may return your instrument within 45 days, as long as the item is as-new.

Please check our Try At Home for more information.

Yes, please contact us as soon as possible with the updated address, so we can register this for your pre-order.

When changing the shipping address please take a moment to make sure your payment method and billing address are up to date. 

5 years on items sold at baumguitars.com.

We take great pride in making great products, and we trust them. All our instruments come with a 5-year warranty. The Baum Warranty covers any defects due or malfunctions due to either faulty materials or workmanship. If the issue is covered by the warranty, Baum will either repair the issue, replace the part or instrument, or issue a partial refund.

Limitations and exclusions.
The following items are not covered by this Limited Warranty.

Defects or any other damage caused by negligent or improper treatment of the instruments, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Baum are not covered by the warranty.

Signs of wear and tear from normal use are also excluded from the warranty.

1. Fret wear, saddle wear, nut wear, strings and batteries.
   
2. Checking, shrinking, sinking, discoloration and ware of lacquer finishes.
   
3. Setups, adjustments or routine maintenance of any kind.
   
4. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or
   contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl,
   plastic, rubber or other synthetic materials, any other chemicals or non-Baum-approved polishes.
   
5. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body
   salts and acids of perspiration.
   
6. Any damage to an instrument resulting from customization or modification.
   
7. Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces,
   tuning machines, pick-guards, zippers, clasps, handles, latches, case hardware etc.
   
8. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.
   
9. Any instrument, whose serial number is missing, altered or tampered with in any fashion.
   
10. Any instrument purchased from anyone other than an Authorized Baum Dealer.
    
11. Instruments that have been serviced by unauthorized persons (any person other than an approved service partner).

If you require any warranty service, start by contacting us and describe the problem as throughly as possible. Please provide pictures/video too as documentation, as this helps us offering you the best solution.

Depending on the issue and where you are in the world, we will find the fastest and best solution to solve the issue. This can be from having it solved at your local and trusted luthier to shipping it back to Baum Headquarter.